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Terms & Conditions

1. Introduction

Welcome to Custom Awards & Embroidery! These terms and conditions outline the rules and regulations for the use of our website, located at customae.com. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Custom Awards & Embroidery’s website if you do not accept all of the terms and conditions stated on this page.

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2. Definitions

In these terms and conditions, the following terms shall have the following meanings:

  • "Company" refers to Custom Awards & Embroidery, located in Urbandale, Iowa.

  • "Website" refers to the company's website at customae.com.

  • "User" refers to anyone who accesses or uses the website.

  • "Services" refers to the custom awards and embroidery services provided by the company.

 

3. Use of the Website

By accessing the website, you warrant and represent that you are at least 18 years of age or are accessing the website under the supervision of a parent or guardian. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

4. Intellectual Property

All content included on the website, such as text, graphics, logos, images, and software, is the property of Custom Awards & Embroidery and is protected by international copyright and trademark laws. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

 

5. User Account

To access certain features of the website, you may be required to create an account. You agree to provide and maintain accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.

 

6. Products and Services

Custom Awards & Embroidery offers custom-made products as per the user's specifications. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

 

7. Pricing and Payment

All prices are listed in U.S. dollars and are subject to change without notice. The total price for your order, including all applicable taxes and fees, will be displayed at checkout. Payment must be made at the time of ordering. We accept various forms of payment, which will be clearly indicated on the website.

 

8. Shipping and Delivery

Shipping costs will be calculated and added at checkout. Delivery times may vary depending on the availability of the products and your location. We are not responsible for delays caused by carriers or uncontrollable events. Risk of loss and title for products pass to you upon delivery to the carrier.

 

9. Returns and Refunds

Due to the custom nature of our products, all sales are final. However, if there is an error on our part or a defect in the product, please contact us within 7 days of receiving your order to arrange for a return or exchange.

 

10. Limitation of Liability

To the fullest extent permitted by applicable law, Custom Awards & Embroidery shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use of or inability to use the website;

  • Any unauthorized access to or use of our servers and/or any personal information stored therein;

  • Any interruption or cessation of transmission to or from our website;

  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party.

 

11. Indemnification

You agree to indemnify and hold Custom Awards & Embroidery harmless from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from your use of and access to the website, or your violation of these terms and conditions.

 

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of Iowa, and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.

 

13. Changes to Terms and Conditions

Custom Awards & Embroidery reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website following the posting of changes constitutes your acceptance of those changes.

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